Welcome to the Ask the Staff section! This category is specifically designed to help our users get direct assistance from the staff and is the perfect place to ask questions, request guidance, or seek clarification regarding our forum's rules, to ensure this category runs smoothly and effectively, we have a few guidelines in place. These rules apply only to the Ask the Staff category and are separate from our overall forum rules, which you can review here: https://9nty.gg/Thread-Rules-Guidelines
1. Be Respectful and Courteous
When interacting with staff members, it's essential to maintain a respectful and courteous tone. We understand that you might be frustrated or confused, but abusive or rude behavior will not be tolerated.
- Do: Use polite language.
- Don’t: Resort to name-calling, aggressive comments, or hostility.
2. Post Only Relevant Questions
The Ask the Staff category is dedicated solely to questions and issues that require staff attention. Posts should be related to administrative concerns, rule clarifications, technical issues, or account-specific inquiries.
- Do: Ask questions that pertain to staff responsibilities or need staff intervention.
- Don’t: Post general questions, suggestions, or discussions that do not require direct staff involvement. For these, use the appropriate categories.
3. Search Before Posting
Before creating a new thread, please use the search function to see if your question has already been answered. This helps prevent duplicate threads and allows the staff to focus on new or unresolved issues.
- Do: Search for similar questions before posting.
- Don’t: Create multiple threads on the same issue if it has already been addressed.
4. Clear and Concise Titles
Use a clear and descriptive title when posting. This helps the staff understand the nature of your issue right away and helps other users with similar questions navigate more easily.
- Do: Title your post appropriately (e.g., “Issue with Login Verification” or “Question About Forum Rules”).
- Don’t: Use vague titles like "Help!" or "Urgent Problem."
5. Provide Detailed Information
When asking for help, the more information you provide, the quicker the staff can assist you. Include any relevant details, screenshots (if necessary), and a clear description of your issue.
- Do: Provide context and details (e.g., browser used, steps to reproduce an issue, etc.).
- Don’t: Post vague requests without sufficient information.
6. Be Patient
The staff will do their best to respond to your inquiries in a timely manner, but please remember that it might take some time, especially during peak hours. Repeatedly bumping your thread or demanding faster responses is discouraged.
- Do: Wait patiently for a response after posting.
- Don’t: Continuously bump your thread or send multiple messages demanding immediate assistance.
7. No Public Complaints About Staff Actions
If you have an issue with a staff member's decision or behavior, please do not post about it publicly. Instead, use the private message system or the designated contact form to resolve the issue discreetly.
- Do: Use private channels for staff complaints or appeals.
- Don’t: Create public threads to complain about bans, infractions, or specific staff members.
8. Avoid Off-Topic Discussions
This category is strictly for Ask the Staff questions. Please keep posts focused on the matter at hand and avoid turning threads into general discussions or off-topic conversations.
- Do: Stick to the subject of your question.
- Don’t: Engage in unrelated topics, debates, or spam comments.
9. No Solicitation or Self-Promotion
The Ask the Staff category is not a place to promote your own services, products, or external websites. Any form of solicitation or self-promotion will be removed and may result in disciplinary action.
- Do: Stay focused on your question or issue.
- Don’t: Include links to promote yourself or advertise other websites.
10. Follow-Up in Your Original Thread
If you need to follow up on an issue, do so in your original thread instead of creating a new one. This helps staff keep track of ongoing issues and provides continuity in resolving your inquiry.
- Do: Reply in the same thread if the issue is ongoing.
- Don’t: Create multiple threads on the same topic.
11. Keep It Constructive
Feedback is welcome in the Ask the Staff section, but make sure it’s constructive. If you're offering suggestions or reporting issues, explain your reasoning clearly and respectfully.
- Do: Offer constructive criticism with explanations.
- Don’t: Make negative or inflammatory remarks without context or reasoning.
12. Abide by All Other Forum-Specific Guidelines
While these rules apply to the Ask the Staff category, remember that all general forum rules still apply regarding language, content, and behavior. If you're unsure of these, please refer to our general forum rules: 9NTY Forum Rules
13. Threads Will Be Closed After Resolution
Once your issue has been resolved, staff may close the thread to keep the category organized. If your issue reappears, feel free to create a new thread or reach out via private message.
Resources and Helpful Links
- General Forum Rules: 9NTY Forum Rules
- How to Contact Support Directly: Support Forum
- Frequently Asked Questions (FAQ): FAQS Section